FAQ

  • Do you offer a warranty on your products?

    Yes, we do. Warranties vary from item to item and may include both a manufacturer warranty and a Pinball Machines and Arcade warranty. Please check item specifics for detailed warranty information or call us.

  • Can I connect my pinball machine to Wi-Fi?

    Yes! Our pinball machines come equipped with Wi-Fi connectivity, making it easier than ever to get code updates. When a machine is connected to wi-fi, the game will notify the player of a new update being available. At that point you can accept the update and it will download and install with ease.

  • How do I care for and maintain my pinball machine?

    Our pinball machines are built to last, but regular care can extend their lifespan even further. Cleaning the glass, playfield, and changing flipper rubbers is recommended. Bumpers, flippers, and ramps may need occasional adjustment, and we recommend contacting our Customer Support team for additional assistance. Keeping your machine in good condition ensures the fun never stops.

  • Do you offer tech support?

    If you purchase your game from Pinball Machines and Arcade, you can trust that we will help keep your game up and running with our lifetime phone tech support. When you call, a case will be created and assigned to a technician. The technician will respond promptly and assess your issue. With the advancement in technology, we are usually able to diagnose the problem virtually and provide recommended next steps. Often times, it is a straightforward fix, which can be performed by you once you receive any required replacement parts. If it is a more complex problem and your game requires repair beyond what you are comfortable performing, we can assist in finding a qualified technician in your area. If you did not purchase your game from Pinball Machines and Arcade, we are unable to offer technical support at this time. However, you are not out of luck. We would be happy to provide any recommendations we have to assist you in finding a qualified technician in your area.

  • What’s the difference between classic pinball machines and the newer models?

    Classic pinball machines, often from the 70s and 80s, feature mechanical bells, bumpers, and flippers, while state-of-the-art machines like ours include high-definition LCD displays, award-winning RGB LED lighting, enhanced audio, and more. Jersey Jack Pinball machines combine the nostalgia of the classic arcade era with modern innovations to give you the best of both worlds—classic feel with cutting-edge technology.

  • For information regarding shipping, please visit our Shipping Information page

    How will my item be shipped? When items are purchased from Pinball Machines and Arcade and “Free Economy Shipping” is selected, GPinball Machines and Arcade will determine the most economical way to ship the order. Generally, small packages ship via UPS, FedEx, or USPS, and large games will ship via an LTL freight carrier.

  • Do you offer expedited shipping?

    Yes, we do. It is available upon checkout or can also be arranged by contacting a Pinball Machines and Arcade customer service representative

  • Can I own my ATM?

    Yes, you can. Just call us or visit the ATM page on our website

  • Can I link together multiple units?

    Some games you can! Up to 6 Baytek games can be linked together for interactive competition. This requires the purchase of linking cables, contact us

  • Where can I get parts for my Bubble Hockey?

    Pinball Machines and Arcade sells parts for many makes and models of bubble hockey tables. Check out our parts page or contact us today so we can help you find the part you’re looking for!

  • I only have one key and it doesn’t open anything?

    Crane Games will typically ship with one key zip-tied to the joystick. This key will open the lockbox located under the control panel. Additional keys and other set-up supplies are provided in this lockbox. Please click the link for a pictorial explanation.

  • Driving Games Why isn’t my gas/brake pedal(s) working?

    Pedals will stop functioning correctly when the potentiometer fails or because of bad or failing wiring.

  • Foosball How do I take care of my Foosball table?

    The owner’s manual should have a maintenance section that will be helpful. Basic maintenance will include lubricating the player rods where they meet the side of the table, cleaning the playfield, changing broken players etc. Note that warm water is enough to clean the playfield. Some cleaners will be too abrasive for the playfield and may even remove some of the decals if you aren’t careful.

  • How do I use the keypad?

    Don’t ever take your wallet out of your back pocket. With the keypad, Golden Tee players can now securely sign in without having a card handy. Best of all, you will be able use Player Wallet earnings through this new way to enter contests. All that is required is a 10-digit number along with a four-digit pin, both of which can be secured on Goldentee.com or the GT Caddy app. When you play a game on Golden Tee, enter both items at the check-in screen and you’re all set. It’s quick, easy, safe and convenient.