Return & Refunds Policy

Return & Refunds Policy

Last Updated: October 2025

At Pinball Machines and Arcade, customer satisfaction is important to us. This Return & Refunds Policy explains when and how returns, replacements, and refunds are handled in a clear, fair, and transparent manner.

We are committed to honest communication — no hidden conditions and no unclear terms.

1. Order Cancellations

Orders may be canceled before shipment for a full refund.

Once an order has been shipped, it can no longer be canceled. However, eligible items may still qualify for return after delivery, subject to the conditions outlined below.

To request a cancellation, please contact us as soon as possible at:

📧 support@pinballmachinesandarcade.ca

📞 +1 (778) 924-6738

2. Returns Eligibility

You may request a return within 30 days of delivery, provided that:

  • The item is unused, undamaged, and in original packaging

  • All accessories, manuals, and components are included

  • The product has not been installed, modified, or used

Items Not Eligible for Return

The following items are non-returnable, unless defective or damaged on arrival:

  • Custom-built, special-order, or made-to-order products

  • Large freight items (including pinball machines and arcade machines) once installed or used

  • Items damaged due to misuse, improper handling, or unauthorized modification

  • Clearance, discounted, or final-sale items (unless defective)

All returns are subject to inspection. Items that do not meet return conditions may be declined for refund or replacement.

3. How to Initiate a Return

To begin a return request, please email support@pinballmachinesandarcade.ca with:

  • Your order number

  • A brief reason for the return

  • Photos or videos (required for damaged or defective items)

If approved, you will receive return authorization instructions.

Return Address:

Pinball Machines and Arcade

100 City Centre Dr

Mississauga, ON L5B 0J2

Canada

⚠️ Important:

Customers are responsible for return shipping costs and risk unless the item arrived damaged, defective, or incorrect. We strongly recommend using a tracked and insured shipping service.

4. Refund Process

  • Refunds are processed within 7–14 business days after the returned item is received and inspected

  • Refunds are issued to the original payment method

  • You will receive a confirmation email once your refund has been processed

If a return does not meet policy requirements, you will be notified with an explanation.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery and provide photos or videos.

Once verified, we will offer:

  • A replacement at no additional cost, or

  • A full refund

For approved claims, we cover all applicable return or replacement shipping costs.

6. Warranty Claims

Some products may include a manufacturer’s warranty.

If a defect occurs within 90 days of delivery, please contact us with:

  • Proof of purchase

  • Description of the issue

  • Photos or videos (if applicable)

Depending on the product and warranty terms, we may offer:

  • Repair

  • Replacement

  • Refund or store credit

Warranty service may be handled directly by the manufacturer where applicable.

7. Refund Timeline

  • Refund approval: After inspection

  • Processing time: 7–14 business days

  • Bank or payment provider processing times may vary

If you have not received your refund after 14 business days, please contact your payment provider before reaching out to us.

8. Gifts & Store Credit

  • Items marked as gifts may be refunded as store credit

  • Non-gift purchases are refunded to the original purchaser and payment method

9. Contact Information

For questions or assistance with returns or refunds, please contact us:

Pinball Machines and Arcade

📍 100 City Centre Dr, Mississauga, ON L5B 0J2, Canada

📧 support@pinballmachinesandarcade.ca

📞 Call / Text: +1 (778) 924-6738

🌐 https://pinballmachinesandarcade.ca

Business Hours:

Monday – Friday, 9:00 AM – 6:00 PM (EST)