Privacy Policy

Privacy Policy

Last Updated: October 2025

At Pinball Machines and Arcade, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://pinballmachinesandarcade.ca, make a purchase, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to process orders, provide customer support, and improve your experience.

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers; we do not store full card details)

1.2 Non-Personal Information

We automatically collect limited technical information, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages viewed and time spent on the website

This information helps us improve website functionality, security, and performance.

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

  • Order Processing: To confirm, process, ship, and deliver your orders

  • Customer Support: To respond to inquiries, service requests, or warranty claims

  • Account Management: To maintain order history and preferences

  • Communication: To send order confirmations, shipping updates, invoices, and service-related messages

  • Marketing (Optional): Promotional emails or offers (you may unsubscribe at any time)

  • Legal & Compliance: To comply with applicable laws and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We only share your information with trusted third parties when necessary to operate our business.

3.1 Service Providers

We may share limited data with:

  • Payment processors (for secure transactions)

  • Shipping and logistics partners

  • Website hosting, analytics, and customer support providers

All third parties are contractually required to protect your information and use it only for the intended purpose.

3.2 Legal Obligations

We may disclose information if required to comply with legal obligations, enforce our policies, or protect the rights, safety, and security of our customers or business.

3.3 Business Transfers

In the event of a merger, acquisition, or business reorganization, customer data may be transferred as part of the transaction, subject to the same privacy protections.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

  • SSL (Secure Socket Layer) encryption

  • Restricted access to personal data

  • Secure servers and system monitoring

While no system can be guaranteed 100% secure, we continuously improve our safeguards to protect your information.

5. Your Rights

Depending on your location (including Canada and applicable privacy laws), you may have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise these rights, contact us at support@pinballmachinesandarcade.ca. We respond to verified requests within 30 days.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functions

  • Maintain shopping cart sessions

  • Analyze website traffic and usage

  • Improve performance and security

You can manage or disable cookies through your browser settings; however, some site features may not function properly.

7. Third-Party Links

Our website may contain links to third-party platforms (such as YouTube, Facebook, Instagram, or manufacturer websites).

We are not responsible for the privacy practices of these external sites. Please review their policies before providing personal information.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Legal or regulatory changes

  • Business or operational updates

  • Improvements to data protection practices

Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Pinball Machines and Arcade

📍 100 City Centre Dr, Mississauga, ON L5B 0J2, Canada

📧 support@pinballmachinesandarcade.ca

📞 Call / Text: +1 (778) 924-6738

🌐 https://pinballmachinesandarcade.ca

10. Transparency Commitment

Pinball Machines and Arcade is committed to transparency, honesty, and compliance with Google Merchant Center and applicable privacy regulations.

  • No misleading practices

  • No hidden data usage

  • Clear communication at every stage

Your trust is important to us, and we are committed to protecting your privacy.