Payment Policy

Payment Policy

Last Updated: October 2025

At Pinball Machines and Arcade, we value transparency, trust, and security in every transaction. This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your financial information.

By completing a purchase on https://pinballmachinesandarcade.ca, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • Secure Online Payment Gateways displayed at checkout

  • Bank Transfer / Wire Transfer (available for large, freight, or custom orders upon request)

All available payment methods are clearly displayed at checkout before you confirm your order.

2. Payment Authorization

  • Payments are processed at the time of checkout or upon issuance of a secure payment link.

  • Orders will not be processed or shipped until payment has been successfully received and verified.

  • If a payment fails or is declined, please review your billing details or contact us for assistance.

3. Secure Transactions

Your payment security is a top priority.

  • All online transactions are protected using SSL (Secure Socket Layer) encryption

  • We do not store full credit card details

  • Payments are processed by trusted third-party providers compliant with PCI DSS (Payment Card Industry Data Security Standard)

  • Sensitive payment information is transmitted directly to the payment processor

4. Currency & Pricing

  • All prices are displayed in Canadian Dollars (CAD) unless otherwise stated

  • Applicable taxes, shipping, freight, or handling fees are calculated at checkout and shown before payment confirmation

  • Prices may change without notice; however, confirmed orders are honored at the agreed purchase price

5. Order Confirmation

After a successful transaction:

  • You will receive an order confirmation email including payment details

  • If you do not receive confirmation within 24 hours, please contact us for verification

6. Payment Verification

To protect against fraud, Pinball Machines and Arcade may verify payment details before processing an order.

In some cases, we may request:

  • Billing confirmation

  • Proof of identity

  • Additional authorization documentation

This helps ensure payments are authorized by the cardholder and protects all parties involved.

7. Refunds & Cancellations

  • Orders may be canceled before shipment for a full refund, subject to approval

  • Once an order has shipped, cancellations are no longer possible

  • Approved refunds are processed using the original payment method within 7–14 business days

Please refer to our Return & Refund Policy for full terms and conditions.

8. Fraud Protection

We actively monitor transactions for fraudulent or suspicious activity.

If such activity is detected, we reserve the right to:

  • Cancel or suspend the order

  • Block the transaction

  • Request additional verification before proceeding

These measures help protect both our customers and our business.

9. Late or Failed Payments

If a payment is declined, incomplete, or not received:

  • The order will not be processed

  • You may be asked to retry payment using another method

  • Orders may be automatically canceled after 72 hours if payment is not completed

10. Contact Information

For questions regarding payments, billing, invoices, or refunds, please contact us:

Pinball Machines and Arcade

📍 100 City Centre Dr, Mississauga, ON L5B 0J2, Canada

📧 support@pinballmachinesandarcade.ca

📞 Call / Text: +1 (778) 924-6738

🌐 https://pinballmachinesandarcade.ca

Business Hours:

Monday – Friday, 9:00 AM – 6:00 PM (EST)

11. Transparency & Compliance Commitment

Pinball Machines and Arcade is committed to honest and transparent payment practices.

  • No hidden fees

  • No misleading pricing

  • All charges clearly displayed before checkout

We operate in full compliance with Google Merchant Center Payment and Transparency policies to ensure a safe and trustworthy shopping experience.