Shipping Policy

Shipping Policy

Last Updated: October 2025

At Pinball Machines and Arcade, we are committed to delivering your products safely, efficiently, and with complete transparency. This Shipping Policy outlines our order processing times, delivery options, shipping fees, and important shipping-related information.

By placing an order through https://pinballmachinesandarcade.ca, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • You will receive an order confirmation email and a shipping confirmation email with tracking details once your order has been dispatched.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In the event of stock delays or high order volumes, you will be notified promptly via email.

2. Shipping Coverage

We currently ship across Canada and to select international destinations.

Please ensure that all delivery details provided at checkout are accurate. Pinball Machines and Arcade is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on item size, weight, delivery location, and handling requirements.

  • Final shipping costs are clearly displayed before payment confirmation.

  • There are no hidden shipping charges.

  • Prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

4. Delivery Timeframes

Delivery times may vary depending on the product and destination:

  • Standard Canadian Deliveries: Typically 3–10 business days

  • Large / Freight Items (Pinball & Arcade Machines): Typically 7–21 business days

  • International Deliveries: Estimated 10–30 business days, subject to customs clearance

Delivery timelines are estimates and may be affected by carrier schedules, weather conditions, customs inspections, or other unforeseen circumstances.

5. Order Tracking

Once your order has shipped, a tracking number will be sent to your email.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

6. Delivery Address Changes

If you need to update your delivery address, contact us immediately at support@pinballmachinesandarcade.ca or +1 (778) 924-6738 before your order is shipped.

Once an order has been dispatched, address changes may not be possible.

7. Out-of-Stock Items

While we aim to maintain accurate inventory, if an item becomes unavailable after purchase:

  • You will be notified promptly, and

  • You may choose a refund, replacement, or backorder (where applicable).

8. Damaged or Lost Shipments

We carefully package all items to prevent damage during transit.

  • If your order arrives damaged, please document the damage with photos and contact us within 48 hours of delivery.

  • If your order is lost in transit, notify us within 7 days of the expected delivery date.

We will coordinate with the carrier to investigate and arrange a replacement or refund, depending on the outcome.

9. Duties, Taxes & Customs (International Orders)

  • Canadian orders include applicable taxes displayed at checkout.

  • International customers are responsible for customs duties, import taxes, brokerage fees, and local charges imposed by their country.

  • These charges are not controlled or collected by Pinball Machines and Arcade.

10. Order Cancellations

  • Orders may be canceled before shipment for a full refund.

  • Once shipped, orders cannot be canceled but may be eligible for return under our Return & Refund Policy.

11. Shipping Insurance

All shipments are insured against loss or damage during transit up to their declared value.

To file an insurance claim, customers must provide:

  • Proof of purchase

  • Photos of damage (if applicable)

  • Carrier documentation

12. Customer Support

For any shipping-related questions or concerns, please contact us:

Pinball Machines and Arcade

📍 100 City Centre Dr, Mississauga, ON L5B 0J2, Canada

📧 support@pinballmachinesandarcade.ca

📞 Call / Text: +1 (778) 924-6738

🌐 https://pinballmachinesandarcade.ca

Business Hours:

Monday – Friday, 9:00 AM – 6:00 PM (EST)

13. Transparency Commitment

Pinball Machines and Arcade is committed to honesty and reliability.

  • Accurate shipping timelines

  • Clear pricing and fees

  • No misleading delivery claims

We comply fully with Google Merchant Center Shipping & Transparency requirements to ensure customers understand all shipping terms before completing a purchase.